Customer Support
Customer Support
How do I log in to Animalpharmnews.com?
To access subscription content on Animalpharmnews.com you must log in. Enter your email id username and password into the relevant boxes at the top right hand side of the page and click "Log in". If your account has been setup for IP recognition you will be automatically logged in. How do I obtain my login details?
If you are a subscriber or on a free trial and haven't received your login details please email OnlineAccess@informa.com or call our technical support team on +44 (0)20 7017 4161 between 9:00 and 18:00 GMT. How do I view and edit my personal details?
Once you have logged in with your username and password, click on the 'Manage my Account' button on the right of the page. From here, click on 'View/Edit Contact Details' to amend your account details. How do I change my password?
Once you have logged in with your username and password, click on the 'Manage my Account' button on the right of the page. From here, click on 'Change Password' and you can change your password. How do I view my subscription details?
Once you have logged in with your username and password, click on the 'Manage my Account' button on the right of the page. From here, click on 'View Subscription Details' and you can check the status of your account. How do I run an Advanced Search?
To run an advanced search, click on the 'Advanced Search' link (beneath the Search box) on any page. You will be taken to a page where you can choose from a selection of categories. From here choose whether you want to search for any of the words, all the words or the exact phrase using the dropdown beneath the Keyword search box on the Advanced Search page.
You can specify the date or select the date range of the published material you want to return and narrow your search by selecting from one or more dropdown menus. Click the "Search" button at the bottom of the page to perform the search. Once your search has finished you can sort your Advanced Search results by chronologically or by relevance. You can also increase or decrease the number of results appearing on a page To save your results, simply click on the 'Saved Search' button at the top right of the Advanced Search page and select a name for your saved search. You can also check the box "Alert Me for New Content". The updated results of your saved search will then be emailed to you.
How do I set up a Saved Search?First, run an Advanced Search. To save your results, simply click on the "Saved Search" button at the top right of the Advanced Search page and select a name for your saved search. How do I manage my standard News Alerts and personalised News Alerts?
Standard News Alerts Standard News Alerts round up the key news stories of the day and are sent to the email registered on your account. From these Alerts you will be able to click through to the complete story on the site. They are sent out at a frequency set by you. This can be daily, weekly or monthly. You can also turn them off. The News Alert can either be in html or text. To manage your standard News Alerts, once you have logged in with your username and password, click on the 'Manage my Account' button on the right of the page.
From here, click on "Manage Standard News Alerts" and you can change your settings. This page allows you to edit the format and frequency of your standard News Alerts. Any personalised News Alerts you have can be managed in the Saved Searches section. Standard Alerts can be set for PDF issues. Personalised News Alerts After saving a search or searches, you can have an alert sent to your email with news stories on that topic, as they are published. If, for example, your search includes "Glyphosate", you can have the refreshed results of your search emailed to as one News Alert. How do I use My Clipboard?
Your Clipboard is located on the right hand side of the site. You can only access this once you are logged in. The Clipboard will enable you to select, save and print as many articles as you need. To add an article to your Clipboard, simply click on the paper clip in the top right hand corner of a full article. This will then be saved to your Clipboard. How do I print an article?
To produce a printer-friendly version of a page, click the printer icon on the top of an article. This will launch a new window where you can select your print options. You can also print from your Clipboard. After you have added your article to the Clipboard, you can select the item and click on the print icon. You can print more than one article. How do I set up an RSS feed?
The first thing you need is an RSS reader. There are many different versions, some of which are accessed using a browser (like Bloglines), and some of which are downloadable client-side applications (like Sharp Reader). All of them allow you to display and subscribe to your preferred RSS feeds.
Once you have chosen a news reader, all you have to do is click on the orange RSS button on Animal Pharma's RSS-ready news pages. Once you've clicked you may be taken to a page that displays a bunch of code (although your browser may pick up the feed for you).
Don't worry! All you need to do is cut and paste the page's URL (website's address) into a new feed in your news reader... and then wait for updated Animal Pharm content to be delivered to you. It's as simple as that! Some browsers, including Firefox, Opera and Safari, have functionality that automatically picks up RSS feeds for you. For more details on these, please check their websites.
Here is a selection of RSS readers available online: FeedReader - free service NewsGator - has both free and paid-for elements FeedDemon for PCs - free trial available Subscriber / user enquiries
Can I take advantage of all the features available on Animalpharmnews.com if I am not a subscriber?No, if you don't have a subscriber login (email id and password) you will be unable to access all the features on Animalpharmnews.com. If you are a current subscriber and do not have a username or password, you can activate your account by contacting our technical support team via email at OnlineAccess@informa.com or telephone at +44 (0)20 7017 4161. Please quote your customer number as this will speed up the process.
If you have a company account administrator, please contact them and ask them to add you to your company subscription account. If you wish to increase the number of users on your account, please contact a member of our sales team at nadina.dawe@informa.com, or call +44 (0)20 701 77552. If you are not a subscriber please contact a member of our sales team at nadina.dawe@informa.com, or call +44 (0)20 701 77552. My free trial has ended how do I become a subscriber?
To become a subscriber:
1. Visit our secure catalogue site where you will be able to pay by credit card
2. Contact us on agvet@informa.com
3. Call our dedicated sales team on +44 (0) 20 7017 6774 All orders will take 24-36 hours to process.
Back to top What is your refund policy?
Subscribing is risk free. If in the unlikely event you are not happy with Animal Pharm News, we guarantee a full refund within 30 days. I subscribe to more than one Informa service; can I use the same login name and password to access all of my services?
If you or your company are subscribers to more than one of our news services, you will not need to register your profile more than once. When logged into any service, use the navigation buttons at the top right of the page, or use the related links to navigate through multiple products from a particular story. How does Informa identify me as a registered user?
Your subscription is enabled by the use of a cookie. A cookie is essentially your identification card, and cannot interfere with your software or deliver viruses. It is uniquely yours and can only be read by the server that placed it on your computer. Cookies used by this Informa website contain information about your subscription; they authenticate your registration and allow access to your account. Please note that cookies must be enabled to access your subscription on this Informa website. If your computer is set up to delete or disable cookies, this will prevent access to your subscription. How do I add and remove users to my company's Animalpharmnews.com subscription?
If you have purchased a multi-user licence, you can set up the login details of all users under your Informa account by entering each user's name, email address and your chosen login names and passwords. You can delete or change details of users at any time during your subscription period. Can I share my login name and password with a colleague?
No, sharing your login name and password with another person would violate the Terms and Conditions of your subscription. Each login name and password is limited to one user. If you want more users to be added to your subscription, please email nadina.dawe@informa.com, or call +44 (0)20 701 77552. Can I log in from more than one computer?
According to the Terms and Conditions of your subscription, each login name and password is limited to one user. For your convenience, you may occasionally access the news from another computer when travelling or working from home. However systematic access from more than one computer would be regarded by Informa as a violation of the Terms and Conditions of your subscription. Who do I contact to renew/cancel my subscription?
Please contact the Informa Healthcare subscription department (quoting your subscription details) on +44 (0)20 7017 5540 or (US) Toll Free: 1 800 997 3892 or email Subscriptions@informa.com. How do I get missing copies of the print newsletter?
If you don't receive an issue of Animal Pharm News, please contact Customer Services between 9:00 - 18:00 GMT on +44 (0) 20 7017 5540 or email Subscriptions@informa.com Can I copy the news for circulation outside my organisation?
No, copying and circulating Informa information outside your organisation would violate the Terms and Conditions of your subscription . Please note that this also includes posting Informa information on your website. If you would like reprints or redistribution rights, please contact Subscriptions@informa.com. What are the licence terms for Animalpharmnews.com?
Click here for the Terms & Conditions page. If you have any doubt about your usage rights contact your account administrator or your Informa account manager for clarification. Do you offer any training on the Animalpharmnews.com platform?
Training is available online in the form of functionality demonstration videos and a FAQ section. If you have any additional questions please contact our support team via email at OnlineAccess@informa.com or call +44 (0)20 7017 4161 between 09:00 and 18:00 GMT. If you have a multi user account, please contact your key account manager. They will be able to train you and your team. If you do not know the name of your account manager, email OnlineAccess@informa.com How can I access usage statistics for my company?
Usage stats are available on request. Please contact our support team on +44 (0)20 7017 4161 or OnlineAccess@informa.com between 9:00 - 18:00 GMT.
EVENTS
05 February 2012
Sydney, Australia
09 February 2012
Hyderabad, India
09 February 2012
Hyderabad, India
